Frequently Asked Questions

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We are based in Coffs Harbour NSW 2450 and a service a number of other NSW regional locations. See our website. 

Anyone from the public who has a need for a Children's Visitation Service. Individuals and Professionals involved in Family Court Matters can use our services. 

Fees are listed on our Website and appear as "Bundles" based on the number of hours required and frequency. We are a Private, Non Government service and receive no funding. 

General Principle
The Service recognises that supervised contact may occur in circumstances where an Apprehended Violence Order AVO) is in place. However, the existence of an AVO does not automatically permit or prohibit supervised contact. All arrangements are subject to strict legal compliance and risk assessment. 2. Legal Compliance
The Service will only facilitate supervised contact where:
The current AVO permits contact, or contains a specific exception allowing contact for the purpose of supervised visitation: or
There are current Family Law Court orders authorising supervised time that are not inconsistent with the AVO; and All conditions of the AVO and any court orders can be fully complied with during the service.

Visitations occcur all year round with weekends being our busiest. On average wait times are 2-4 weeks. Check with us for current wait times. 

Visitations can take place at our Contact Centre in Coffs Harbour or at Community venus such as parks and playgrounds. 

There are two Contact Workers at most visitations. A Supervisor and Monitor. 

The residential parent will be called and asked to collect their child. 

Yes. This is up to both parties to agree. In the case of Court Ordered visits, the guidelines and recommendations of the Order must be strictly followed by the CCS.