Trusted Community Supervision for Families Supervised Contact & Changeover Services
Trusted Community Supervision for Families Supervised Contact & Changeover Services
We are based in Coffs Harbour NSW 2450 and a service a number of other NSW regional locations. See our website.
Anyone from the public who has a need for a Children's Visitation Service. Individuals and Professionals involved in Family Court Matters can use our services.
Fees are listed on our Website and appear as "Bundles" based on the number of hours required and frequency. We are a Private, Non Government service and receive no funding.
Coffs Coast Contact Svs operates on a fixed fee "Bundled" basis. Bills can be paid upfront by EFT or credit card, split evenly between parties and even paid in instalments. This innovative pricing and payment structure ensures both certainty, accessibility and affordability for our customers.
Supervised Contact Under Australian legislation, specifically Section 60CC of the Family Law Act (1975), the primary consideration is ensuring the child has a meaningful and healthy relationship with both parents while safeguarding the child from potential harm. Supervised contact is one way to ens
General Principle
The Service recognises that supervised contact may occur in circumstances where an Apprehended Violence Order AVO) is in place. However, the existence of an AVO does not automatically permit or prohibit supervised contact. All arrangements are subject to strict legal compliance and risk assessment. 2. Legal Compliance
The Service will only facilitate supervised contact where:
The current AVO permits contact, or contains a specific exception allowing contact for the purpose of supervised visitation: or
There are current Family Law Court orders authorising supervised time that are not inconsistent with the AVO; and All conditions of the AVO and any court orders can be fully complied with during the service. If the AVO holder unlawfully removes the child from the visitation, this becomes an additional criminal offence.
For more information seek the advice of your Lawyer:
Resource
Visitations occcur all year round with weekends being our busiest. On average wait times are 2-4 weeks. Check with us for current wait times.
Visitations can take place at our Contact Centre in Coffs Harbour or at Community venus such as parks and playgrounds.
There are two Contact Workers at most visitations. A Supervisor and Monitor.
The residential parent will be called and asked to collect their child. This is outlined in our Service Policy.
Yes. This is up to both parties to agree. In the case of Court Ordered visits, the guidelines and recommendations of the Order must be strictly followed by the CCS. NB: Parenting Plans are NOT Court Orders.
Our Electronic devices Policy explains the reasons behind no phone use at our visitations. Most of our decisions are based on what is in the best interests of the child.
If your child has special food requirements please mention this at Intake.
A grazing box is included in most visitation "Bundled" packages. See photo gallery homepage. Customised packages do not include extras.
Visits can be rescheduled with 48 hours notice given a reasonable explanation.
If the child’s disability means they need additional supervised support during a “visitation” period — and this need is part of the child’s NDIS plan goals — then you can discuss with your planner whether funding can be included under reasonable and necessary support.
Give us a call and ask for a Customised Bundle. This bundle will be designed in a way that suits your schedule and budget.
If a child is illegally taken from a Contact / Supervised Visitation, it is treated as a serious criminal matter and urgent legal issue. The response by our service will be immediate and structured. Police will be called.
Occurs before litigation services
A lower-cost administrative drafting service, not a Family Dispute Resolution Service
Used only when parents already agree and communication is adequate for decision making discussions
A separate service from legal or mediation representatives
There is a requirement that our workers notify Police where there are reasonable grounds to do so, 24 hours of becoming aware of the incident. This includes scenarios where you are aware of facts or circumstances that lead to a belief that an incident is unlawful or considered to be of a criminal.
Supervised Changeovers
A changeover occurs each time a child is safely transferred between parents with the assistance of a Contact Worker.
Example:
Parent A drops the child to the Contact Worker
Parent B collects the child
This is 1 changeover.
When the child is returned at the end of the visit:
Parent B returns the child
Parent A collects the child
This is another changeover.
A standard visit that includes pick-up and return = 2 changeovers.
It can be disappointing when both parties are not on the same page, especially after the Intake process has already begun.
Mutual agreement is essential before engaging a Private Contact Service. This can be arranged through your lawyers or by contacting us directly and explaining your situation.
The Intake process is most effective when both parties’ solicitors are in active communication, ensuring clear agreement on each client’s readiness to proceed.
Communication Policy
Our Service recognises that, due to operational demands, prescribed communication timeframes may not always be achievable. Notwithstanding this, our Service will ensure that all communication with clients is conducted in a timely, consistent, and reasonable manner.
Our Service will communicate with clients at all stages of service delivery, including from initial application through to the completion of services. Documented policies and procedures are in place to ensure clients are appropriately informed and supported throughout each stage of the intake process. Clients will be advised of these policies and procedures upon engagement.
Following the commencement of service delivery, communication will occur as a two-way exchange between Our Service and the client. Our Service will maintain a proactive approach to communication and will provide relevant information, updates, and requirements as necessary to support effective service delivery.
Additional Attendees at Supervised Visits When a request is made for additional individuals to attend a supervised visit, our service will undertake and document a formal intake and assessment process for the proposed third party. This process must be completed well in advance of the scheduled visit. Approval for an additional attendee will be determined based on the following considerations: • Whether, in the professional opinion of the service, the child is emotionally and developmentally prepared for the presence of an additional person during the visit • Whether both parents and/or their legal representatives have provided written consent for the additional person to participate • Whether, in the professional opinion of the service, the inclusion of the additional person will support the child and family in progressing toward less restrictive arrangements (e.g. supervised changeover) • Whether the intake and assessment process for the additional person has been satisfactorily completed, and a service agreement has been signed • Whether the service has the capacity to safely supervise additional individuals during the visit
Copyright © 2025 Coffs Coast Contact Services
Head Office
Dibbs Street, CH Jetty, NSW, 2450
Email suzanne@coffscoastcontactservices.com
Contact Centre - Community Village Rooms - Room 2.
Ph. After hours O421512922
ABN 46301515565
Acknowledgement of Country
Coffs Coast Contact Services acknowledges and pays respect to the First Nations people of this country. We acknowledge Elders past, present and emerging and their thousands of years of custodianship to these lands and waters.
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